Terms & Conditions

These terms and conditions set out the terms that apply when you place an order via our website at …

By placing an order with us, you agree to be bound by these terms and conditions. We recommend that you check back every time you place an order with us for any changes. Please read these terms and conditions carefully.

If you do not agree to these terms and conditions, you must not use this website or order our products.

Last updated: 18th March 2022

INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are Uncommon Limited (“Uncommon”, “we”, “us”, “our”), a company registered in England and Wales under company number 10971754 with registered office situated at Uncommon Limited, Zenith House – Highlands Road – Solihull – West Midlands – United Kingdom – B90 4PD.

How to contact us. You can contact us by writing to us at admin@uncommongroup.com

We own and operate this Website and offer for sale the products displayed on our Website from time to time.

References in these terms and conditions to “you” or “your” means the purchaser of products for sale on the Website.

ORDERS

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. The email acceptance will include details of the products ordered, VAT if applicable, posting and packaging costs and a shipment tracking reference, if relevant.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We will notify you by email within 7 working days if a product you have ordered is out of stock or if delivery of a product will be delayed. On receiving such an email notification, you have the right to amend or cancel your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

DELIVERY

The timing and costs of delivery will be as displayed to you on our Website. All orders will be delivered by our couriers or chosen postal service to the address you supply. We do not deliver to addresses containing PO Box numbers.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

A product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full for that product.

YOUR RIGHTS TO CANCEL

You have the right to cancel your contract with us within 14 calendar days if you have changed your mind (except for products sealed for health or hygiene purposes or products which become mixed inseparably with other items after their delivery). The cancellation period will expire after 14 days from the day on which you receive the product. To exercise your right to cancel you must notify us and return the products to us in accordance with the procedure outlined below.

In the UK – The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 14 days: if your product is faulty, then you can get a refund in accordance with the procedure outlined below.
• Up to 28 days: if your product can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

This is a summary of your key legal rights. These are subject to certain exceptions. In the UK for detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

RETURNS AND REFUNDS

Any refund will be made within 14 days from the day on which we receive the product back from you.

Products returned to us must be un-tampered with and in their original condition and packaging. If you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise. You should notify us of the reason for returning the products.

You are liable for the cost of returning products to us unless the product is faulty or mis-described, or if you are ending the contract because we have told you about an upcoming change to the product or due to a delay in delivery due to events outside our control.

Please mark products with the word ‘Returns’ to help us speed up the process of providing you with a refund. We recommend that you obtain proof of postage otherwise we cannot refund you if you do not have this when we request it.

PRICE AND PAYMENT

Prices are displayed on the Website in pounds sterling (£) and EURO (€) The prices listed on the Website are the current prices at the time of your order and we reserve the right to change prices on the Website from time to time. Prices include UK VAT where applicable. Prices may vary between our online and physical shop.
You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

Delivery charges will be applied on an item by item basis and displayed at the checkout. European Community countries & offshore UK customers should refer to our Shipping page. All delivery charges and VAT (if applicable) will be displayed at the checkout.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to use, your order will not be accepted and we will not be liable for any delay or non-delivery of your order. For the avoidance of doubt, you must make payments in full before your order can be processed.

All payments will be in pounds sterling (£) and payment will be accepted using any of our acceptable payment and ordering methods. Payments are handled by Shopify Payments. Please note that we do not store your card details.

Where applicable, if the rate of UK VAT changes between your order date and the date we supply the product, we will adjust the rate of UK VAT that you pay, unless you have already paid for the product in full before the change in the rate of UK VAT takes effect.

PRODUCTS

The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer or device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Please note that we may change a product or suspend the supply of a product to you in order to reflect changes in relevant laws and regulatory requirements (for example, health and safety requirements). You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product.

OUR LIABILITY TO YOU

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
• any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
• defective products under the Consumer Protection Act 1987.
• We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

GENERAL

We reserve the right to vary or amend these terms and conditions from time to time. Any changes shall take effect upon posting to this Website.

If any of these terms and conditions is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:

• the legality, validity or enforceability in that jurisdiction of any other term or condition, which shall continue to have full force and effect; or
• the legality, validity or enforceability in other jurisdictions of that or any other term or condition, which shall continue to have full force and effect.

We may transfer our rights and obligations under these terms to another organisation without notice to you.

A person who is not a party to these terms and conditions may not enforce any of them.

No waiver of any of these terms and conditions shall be valid unless provided in writing by us.

Any dispute arising between you and us shall be governed by English law. The courts of England and Wales will have non-exclusive jurisdiction for the purposes of any such dispute.

However, if you are resident in Northern Ireland you may also bring proceedings in Northern Ireland and if you are resident in Scotland you may also bring proceedings in Scotland.

YOUR PERSONAL DATA

Please see our Privacy Policy for information about how we use personal data that we collect from you or that you provide to us, and for information on your data protection rights.